General Questions
What areas do you service?
We proudly serve Marquette and the surrounding Upper Peninsula communities. If you’re unsure whether we cover your location, feel free to give us a call.
Are you licensed and insured?
Yes, Prime Specialty Contracting is fully licensed and insured for HVAC, plumbing, heating, and metal fabrication work.
How do I schedule a service call?
You can contact us by phone, email, or through our website’s contact form. We’ll respond quickly to confirm details and get you on the schedule.
Do you offer emergency services?
Yes, we understand that some issues can’t wait. Contact us directly for urgent plumbing, heating, or HVAC problems and we’ll do our best to respond as fast as possible.
What types of clients do you work with?
We work with homeowners, businesses, industrial clients, and general contractors across a variety of projects—both large and small.
HVAC Services
What types of HVAC systems do you install?
We install a wide range of systems including central air, ductless mini-splits, heat pumps, and rooftop units for both residential and commercial spaces.
How often should I have my HVAC system serviced?
We recommend scheduling maintenance for each system at least once per year, in the spring for cooling systems and in the fall for heating systems, to ensure every unit operates safely, efficiently, and at peak performance.
Do you offer energy-efficient HVAC options?
Yes, we can help you choose high-efficiency systems that reduce your energy use and lower monthly utility bills. We also stay up-to-date on rebate programs when available.
Can you help improve my indoor air quality?
Absolutely. We offer solutions like air purifiers, humidifiers, dehumidifiers, and upgraded filtration systems to improve air quality in your home or business.
What are signs that my HVAC system needs repair or replacement?
Watch for inconsistent temperatures, strange noises, poor airflow, rising energy bills, or systems that are over 10–15 years old. We can inspect your setup and recommend the best course of action.
Plumbing & Heating
What plumbing services do you offer?
We handle everything from leak repairs and drain cleaning to fixture installations, water heater replacement, and full plumbing system upgrades.
How do I know if my boiler or furnace needs service?
If you’re noticing uneven heating, strange noises, or an unexpected increase in your energy bills, it’s a good time to schedule a maintenance check.
Can you help with frozen or burst pipes?
Yes, we’re experienced in handling frozen or burst pipes inside the home or business, especially during U.P. winters. Call us right away to prevent further damage and get repairs underway.
Do you install tankless water heaters?
We do. Tankless systems are energy-efficient and provide hot water on demand. We can assess if it’s the right fit for your home or building.
Is annual maintenance for my heating system really necessary?
Yes—regular maintenance helps prevent breakdowns, extends the life of your system, and keeps it running safely and efficiently.
Metal Fabrication
What types of metal fabrication services do you offer?
We provide custom welding, cutting, bending, and assembly for both residential and commercial projects. Prime takes pride in our erection of bridges and towers, delivering precision craftsmanship on every build. From small repairs to full-scale projects, we’ve got you covered.
Can you help with custom metal design projects?
Absolutely. Whether you have a rough sketch or need help from the ground up, we can work with you to bring your custom design to life.
What materials do you work with?
We fabricate with a range of metals including carbon steel, stainless steel, and aluminum. If you have something specific in mind, just ask—we’re flexible.
Do you handle ornamental metal work?
Yes, we work with general contractors and homeowners on ornamental components and limited structural components like staircases, railings, brackets, and support beams.
How long does a typical fabrication project take?
Timelines vary depending on the complexity and size of the project, but we’ll always provide a clear estimate and keep you updated every step of the way.
Maintenance & Upkeep
How often should I service my furnace?
We recommend having your furnace serviced once a year, ideally before the heating season kicks in. Regular maintenance helps prevent breakdowns and keeps it running efficiently.
What’s involved in a furnace tune-up?
A tune-up includes checking the heat exchanger, cleaning burners, inspecting electrical connections, testing safety controls, and making sure your system is running safely and efficiently.
How do I know when my water heater needs to be flushed?
If you’re hearing rumbling or popping noises, or if your hot water isn’t lasting as long as it used to, it might be time for a flush. We recommend flushing traditional tank systems once a year to remove sediment buildup.
Can you help with preventative maintenance plans?
Yes, we offer seasonal maintenance and custom service plans to help you stay ahead of costly repairs and ensure your systems are working their best year-round.
Is it worth switching to a tankless water heater?
For many homeowners, yes. Tankless systems are more energy-efficient and provide endless hot water. We can evaluate your current setup and let you know if a switch makes sense for your needs and budget.
Service & Warranty
Do you offer warranties on your work?
Yes, all of our work is backed by a workmanship guarantee, and most of the products we install come with manufacturer warranties. We’re happy to walk you through the details for your specific service.
What happens if something goes wrong after installation?
If you experience any issues with a system we installed, give us a call. We stand by our work and will make it right—fast.
Do you offer service agreements or maintenance contracts?
We do! Our service agreements are a great way to keep your systems running smoothly and catch potential problems early. Ask us about seasonal tune-up plans and ongoing service options.
How do I request a warranty repair?
Just contact us with your service history and the issue you’re experiencing. We’ll check your coverage, schedule a visit, and handle any warranty claims with the manufacturer if needed.
Can I still call you if my system was installed by someone else?
Absolutely. Whether we installed it or not, we’re happy to take a look and help get things back on track.
